Ordering & Payment

Placing an order
Please email your purchase order to orders@psarsagendx.com.
You can also place orders online. To get started, create an account.
To avoid any delay, make sure to include Parsagen Diagnostics catalogue numbers when sending your order by email. If you do not have a purchase order form, please contact us and we can provide a template for you to use.

Generally, orders received before 12:00pm will be shipped on the same day provided the products are in stock. See our Shipping information for further details.

International orders
For sales of Parsagen Diagnostics products in other countries, please contact your local distributor. You can find their details on our Contact page.

Payment terms
We offer 30-day payment terms subject to prior agreement. For all new customers outside of the USA, pre-payment is required for the first four orders.

Credit and debit card payments
Credit and debit card payments are accepted for online payments. We accept MasterCard, Visa, Maestro and JCB.

Opening hours and public holidays
Our offices are open from Monday to Friday, 9:00am to 5:00pm. We close on public holidays and over the Christmas and New Year period. We will publish our Christmas closing dates in early December each year, with details of the last order date to receive shipments before the Christmas period.

Product use
All products listed on this website are intended for research use only and not for diagnostic use.

Product sample policy
All of our products are available in sample sizes at no cost, allowing potential users to test product performance before making a decision to buy. Samples can be requested through your account manager, local distributor or via our Quotes & Samples page.

How can I find out more?
For further information on ordering and payment, please contact us using the details below:

Logistics Team